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A Multi-user Windows Help Desk application that provides a suite of integrated tools for managing a technical support department. Includes work order management, equipment inventory, scheduling, reporting, network auditing, and a web interface. The work order management system tracks all work requests and support issues, from computer errors and user-requested enhancements, to hardware and network upgrades.
Each work order has separate problem and resolution fields. It`s easy to attach screenshots, files, or documents to any work order, and assign it to a specific technician. Due dates are assigned, and status notifications are emailed automatically. The equipment information system makes it easy to maintain an inventory for tax, maintenance, security, and insurance purposes.
You can record the make, model, purchase date, purchase order number, price, vendor, and warranty information for all of your hardware. For computer equipment, you can also track operating system, memory, drive information, IP address and more. The application automatically attaches equipment information to work orders, allowing technicians to see the repair and maintenance history of each piece of hardware.
The system includes comprehensive searching, browsing, and reporting facilities that allow you to view complete equipment work history, or track down a particular machine. The scheduler lets you create a shared calendar and schedule repairs, network upgrades, and staff meetings. You can even send automatic email notifications of scheduled events. The application contains more than 80 pre-defined reports and charts to keep you informed about work order status and inventory.
TSC2 Help Desk includes a web interface module that allows users to view and submit work requests over the Internet or intranet. There is also a network audit utility that lets you easily compile and import workstation information. |
| « read more about TSC2 Help Desk 4.1 |
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