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| Company: | Velocity Integrations Software, Inc. |
| License: | Commercial |
| Version: | 2.1 |
| System: | Win 98/ME/NT/2000/XP |
| Size: | 3743KB |
| Date Released: | February 5, 2004 |
| Price: | |
| Screenshot: | Click here to see Screenshot |
| Downloads: | 29 |
| Homepage: | http |
| Date added: | Sep 20, 2005 |
| Click here to Download |
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VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk solution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more. It is designed to provide you with the right tools to help meet your exact workflow requirements. The Service Desk`s clean interface and intuitive nature provides end users and analysts/technicians a seamless and efficient working environment regardless of how complex or straightforward your IT business rules may be.
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Our Help Desk features include:
- Automatic Escalation
- Fully Integrated Service Level Agreements
- Dynamic Knowledge Base
- Asset & Inventory Management
- Child Tickets
- Task Assignment
- Custom Client Surveys
- Extensive Reporting and Charting
- Separate End User and Analyst Interface
- Detailed Analyst Time Tracking and Work History
- Notes and Web enabled for remote help desk access
- Easy Install & Extremely Competitive Price Package
- Self Help
- Quick Access |
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NEWS
So far, nothing for that!
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